Complaint Policy
Last updated:
FacelessVideo.now, a product of VSquare Tech LLP, is committed to maintaining a safe and compliant platform for all users. We encourage anyone who comes across content that may be illegal or that may violate our Terms of Service to report it to us. Once a complaint is received, we commit to reviewing the reported content within the timeframes outlined below.
What Can Happen After a Complaint
When you submit a complaint, one of the following outcomes will apply:
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Content removed: If the content is found to violate our Terms of Service or applicable law, it will be removed or modified.
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Content retained: If the content is found to comply with our Terms of Service and applicable law, it will remain on the platform.
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Other action: Depending on the severity of the issue, we may issue a warning, suspend an account, or terminate it entirely.
We may update this Complaint Policy from time to time to stay aligned with applicable law and to improve the experience for our users.
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Support Team
Our support team is available to help with any concerns or complaints. We aim to respond promptly, professionally, and impartially, and to keep the details of your complaint confidential.
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How to Submit a Complaint
You can file a complaint by contacting our support team at [Insert Support Email].
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What to Include in Your Complaint
To help us investigate efficiently, please include:
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Your full name and email address
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A description of the issue, including the date and time it occurred
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Any supporting evidence, such as screenshots or links
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What Happens After You Submit
Once we receive your complaint:
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Our team will review it thoroughly
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We aim to resolve complaints within 7 (seven) business days of receipt
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We may reach out for additional details if needed
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Investigation and Resolution
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Every complaint is investigated carefully
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We work to resolve issues within a reasonable timeframe
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More complex cases may take longer to fully investigate
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We'll keep you updated on progress along the way
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Feedback
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You'll be notified of the outcome of our investigation and any action taken
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We may ask for your feedback afterward to help us improve
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Escalation
If you're not satisfied with how your complaint was resolved:
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You can request that it be escalated
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Please explain clearly why the initial resolution didn't address your concern
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Your case will be reassigned to someone who wasn't involved in the original review
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They will reassess the complaint independently
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You'll be notified of the outcome of the escalation within a reasonable timeframe
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For any questions about this policy, please reach out to [Insert Support Email].
FacelessVideo.now is a product of VSquare Tech LLP, and all complaints are handled by VSquare Tech LLP.
